I’m going to illustrate this guide with the recommended method, which will keep your personal files, but not programs, or settings. When you’re resetting your Windows PC you have two important options at some point: (1) keep existing user data or (2) remove everything. How to Reset Windows PC With the Option of Keeping User Files If you’re able to start Windows there’s an option to Reset this PC from the Settings app. If the Recovery Environment doesn’t start automatically then you can use a Recovery Drive ( learn how to create one) which includes a Recover from Drive option. If you don’t know what the Recovery Environment is, it’s the blue interface that sometimes pops up when the computer starts. If it’s just software and you don’t have a Windows system image you can use or a previous backup then your only option is to use the Reset this PC option from the Recovery Environment.
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